SPEED PAST THE COMPETION
By Sunny Kobe Cook
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At SeaTac airport the other night, my husband, John Murphy and I were at the curb waiting for the shuttle bus for Lot B of the MasterPark off-site parking. A young man named Saul in a MasterPark jacket walked up carrying a walkie-talkie. He asked if we were MasterPark customers. We said "Yes" and he asked if we had already called in our ticket number. We had, but another man Saul asked was also waiting and said he had not, handing Saul his ticket. Using the walkie-talkie, Saul relayed the information to the lot so the customer's car would be ready and waiting.
We've been MasterPark customers for years and this was the first time we saw an attendant at the airport offering this service. We asked Saul about it and he said "There's a lot of competition for where to park your car here at the airport. We just always want to do the next best thing to earn your business."
Not only is what he said 100% true, but major kudos to the management team at MasterPark who helped the team members understand the real value of what they offer customers. It wasn't just Saul who understood and could communicate the service mission, our driver and the counter staff did as well.
Next time you are going to SeaTac airport, consider parking in one of the valet lots of MasterPark. Print a coupon off their website to save even more money - about 40% off the onsite garage rates. Make a reservation on line for busy weeks such as Spring Break, President's Week and Christmas/New Year's to be sure you have a spot.
They handle your luggage, take great care of your car and get your trip started,and wrapped up, on an up note. If you are really lucky, you may even get to ride in a bus driven by Jeff who always features "music of the month" from classic rock to Elvis to Beach Boys for your listening pleasure during the five minutes to and from the terminal.
Way to go MasterPark, you continue to speed past the competition and set the standard for the customer experience in airport parking.